Sr Technical Support Engineer
UKG is hiring a Senior Technical Support Engineer to support their workforce operating platform in Pune. The role involves diagnosing and resolving complex technical issues, collaborating with product teams, and maintaining troubleshooting documentation. Ideal candidates bring at least 4 years of experience and proficiency in databases like PostgreSQL or MySQL. This role focuses on improving user satisfaction through proactive technical problem solving.
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Experience
4+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
UKG is hiring a Senior Technical Support Engineer to support their workforce operating platform in Pune. The role involves diagnosing and resolving complex technical issues, collaborating with product teams, and maintaining troubleshooting documentation. Ideal candidates bring at least 4 years of experience and proficiency in databases like PostgreSQL or MySQL. This role focuses on improving user satisfaction through proactive technical problem solving.
TAL's take
Solid tier-2 global enterprise role with clearly defined technical support responsibilities.
Clear and focused JD with well-defined responsibilities and specific support-related requirements.
Salaries at UKG
22.2 LPA average
Based on 38 Grapevine salary entries for UKG.
Engineering
0 - 2 years | L1
9 LPA average
Range: 9 - 9 LPA
Other roles
0 - 2 years | L1
10 LPA average
Range: 8 - 14 LPA
Engineering
2 - 4 years | SDE 2
18 LPA average
Range: 15 - 22 LPA
Other roles
2 - 4 years | SDE 2
17 LPA average
Range: 16 - 20 LPA
Must haves
- 4+ years of experience in a product support role
- Strong analytical thinking and problem-solving skills
- Excellent English communication skills
- Ability to work independently and in a team
- Commitment to delivering exceptional customer experience
Tools and skills
Nice to have: zendesk, salesforce.
About the company
Established global enterprise software company with a large scale of operations.
Posts mentioning UKG
Should I accept the UKG offer ?
Same as the title.
Does anyone need a referral in UKG?
Hi does anyone need referral in UKG? For any role ? I can give :) and believe me they are not firing anyone, basically hiring new talent and looking for more growth and expanding their business.
UKG offer - Need Feedback
Anyone working as principal software engineer at UKG, can you tell me what the role and responsibilities associated as I am confused when the hiring manager stated it is an individual contributor role.