Customer Care Advisor III (FTC)
Cathay Pacific is seeking a Customer Care Advisor to provide support and drive revenue through digital and telephone channels. The role involves managing customer inquiries, promoting travel services, and ensuring high service standards. Candidates must be customer-oriented, possess strong communication skills, and be able to work in shifts. This position offers travel privileges and well-being benefits within a global travel lifestyle brand.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Cathay Pacific is seeking a Customer Care Advisor to provide support and drive revenue through digital and telephone channels. The role involves managing customer inquiries, promoting travel services, and ensuring high service standards. Candidates must be customer-oriented, possess strong communication skills, and be able to work in shifts. This position offers travel privileges and well-being benefits within a global travel lifestyle brand.
TAL's take
Stable role with a reputable global brand, though essentially a high-volume customer support position.
Clear expectations and responsibilities for a customer care role, despite lacking a specific tech stack.
Must haves
- Graduation in any discipline
- Good command of written and spoken English
- Customer service-oriented attitude
- Great communication, listening and problem-solving skills
- Ability to work on shifts
About the company
Established international airline brand, though not a top-tier tech-focused employer.