Japanese service desk analyst
Tekshiras Software Services Private Limited is hiring a Service Desk Analyst to provide first-level support for enterprise users in Japan. The role involves managing incidents through ticketing systems, troubleshooting account and connectivity issues, and ensuring SLA compliance. Candidates must be fluent in Japanese (JLPT N2) and experienced in IT support environments. The position requires availability for 24x7 rotational shifts.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Tekshiras Software Services Private Limited is hiring a Service Desk Analyst to provide first-level support for enterprise users in Japan. The role involves managing incidents through ticketing systems, troubleshooting account and connectivity issues, and ensuring SLA compliance. Candidates must be fluent in Japanese (JLPT N2) and experienced in IT support environments. The position requires availability for 24x7 rotational shifts.
TAL's take
Tier 2 firm offering a standard IT support role with clear responsibilities but standard scope.
Clear and well-defined responsibilities for a service desk role with specific language and tooling requirements.
Must haves
- JLPT N2 certified with business-level Japanese communication skills
- Experience in Service Desk / Helpdesk / IT Support environments
- Strong customer handling and incident management capabilities
- Familiarity with ticketing tools such as ServiceNow, Remedy, Jira, or similar
- Ability to work in rotational shifts / 24x7 support environment
Tools and skills
Nice to have: iam.
About the company
Unfamiliar company, default mid-tier assigned.