Customer Application Engineer
Ivalua is seeking a Customer Application Engineer to join their global RUN department in Pune. The role involves managing customer relationships, performing technical maintenance, and owning enhancements for their SaaS procurement platform. Successful candidates will leverage C# and SQL expertise to troubleshoot issues, optimize queries, and guide customers through solution upgrades. This hybrid position offers growth opportunities within a stable and expanding international team.
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Experience
4+ years
Function
Support
Work mode
Hybrid, India
Company
Tier 2
What you will work on
Ivalua is seeking a Customer Application Engineer to join their global RUN department in Pune. The role involves managing customer relationships, performing technical maintenance, and owning enhancements for their SaaS procurement platform. Successful candidates will leverage C# and SQL expertise to troubleshoot issues, optimize queries, and guide customers through solution upgrades. This hybrid position offers growth opportunities within a stable and expanding international team.
TAL's take
Solid role at a stable, profitable B2B SaaS company with clear technical and customer-facing ownership.
Very well-defined responsibilities, clear technical stack, and precise team context within the RUN department.
Must haves
- Minimum 4 years of experience in L3/L4 software product technical support
- Experience as a developer in object-oriented language, ideally C#
- Mastery of SQL writing and optimizing queries
- Experience in technical support
- Experience in customer management
Tools and skills
About the company
Established mid-stage product company providing specialized procurement software, but not a household name for global engineering talent.
Posts mentioning Ivalua
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Hello! I am a third-year B.Sc. Clinical Psychology student at Amity University, Mumbai. Currently, my classmates and I are conducting a research study as part of our academic dissertation on Job Monotony, Health Symptoms, and Work Behavior. We are actively seeking responses from working individuals. ā Eligibility Criteria for participation: 1. Indian White-Collar Working Professionals 2. Working Full-Time (offline, online, or hybrid) 3. Work experience of at least 6 months in one job position 4. Age Range - 21 to 55 years š Survey Link: https://docs.google.com/forms/d/e/1FAIpQLScrBs8zPh9ysxyYJVRF_FXnyM7hicjxBiLIs5ApFQjhJl2LbA/viewform?usp=publish-editor Participation in this study is completely voluntary. All responses and personal information received will be kept confidential and will solely be used for academic and research purposes. We request you to share the survey form link with your fellow co-workers, too. Every response we receive would be highly invaluable for our study, and we would greatly appreciate your time and support. Thank you!
Seeking guidance & support for remote job opportunities
Iām reaching out to you all for a support as I actively seek remote job opportunities that align with my career background. I have a total of four years of experience across diverse roles. I started my professional journey as backend support for Swiggy, where I honed my skills in operations, customer service, and troubleshooting. Following this, I transitioned into the HR field, working as an HR Administrator/Generalist in real estate and finance startups for the past two years. In these roles, I was responsible for employee management, recruitment and providing general HR support. As I shift my focus to finding remote work, Iām exploring several job platforms, but Iām also aware that each comes with its own set of advantages and drawbacks: Dedicated Remote Job Websites (e.g., We Work Remotely, Remote.co): These are tailored to remote roles and offer many opportunities, but some postings can be outdated or many of the positions are concentrated in certain regions. Freelancing Platforms (Upwork, Freelancer): They are excellent for flexible remote work, but may not always lead to long-term positions. Plus, the bidding system can often undervalue professional experience. I would deeply appreciate any recommendations or referrals for remote roles, particularly in HR administration, generalist positions, or operations support. Any insights on navigating remote job platforms or tips on improving my chances of landing a remote role would be invaluable.
Psychological Survey on Indian White-Collar Professionals š
Hello! I am a third-year B.Sc. Clinical Psychology student at Amity University, Mumbai. Currently, my classmates and I are conducting a research study as part of our academic dissertation on Job Monotony, Health Symptoms, and Work Behavior. We are actively seeking responses from working individuals. ā Eligibility Criteria for participation: 1. Indian White-Collar Working Professionals 2. Working Full-Time (offline, online, or hybrid) 3. Work experience of at least 6 months in one job position 4. Age Range - 21 to 55 years š Survey Link: https://docs.google.com/forms/d/e/1FAIpQLScrBs8zPh9ysxyYJVRF_FXnyM7hicjxBiLIs5ApFQjhJl2LbA/viewform?usp=publish-editor Participation in this study is completely voluntary. All responses and personal information received will be kept confidential and will solely be used for academic and research purposes. We request you to share the survey form link with your fellow co-workers, too. Every response we receive would be highly invaluable for our study, and we would greatly appreciate your time and support. Thank you!