Support Analyst
CGI is looking for a Support Analyst in Mumbai to join their IT infrastructure team. The role involves managing incident lifecycles, liaising with development teams, and monitoring production systems using SQL and Unix. Candidates should be proficient in ITIL methodologies and comfortable working in rotating shifts. This position offers exposure to global delivery models within a large consulting firm.
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Experience
2-5 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
CGI is looking for a Support Analyst in Mumbai to join their IT infrastructure team. The role involves managing incident lifecycles, liaising with development teams, and monitoring production systems using SQL and Unix. Candidates should be proficient in ITIL methodologies and comfortable working in rotating shifts. This position offers exposure to global delivery models within a large consulting firm.
TAL's take
Stable global IT firm with a clearly defined, though standard, support role.
The JD provides a clear, structured list of responsibilities and required technical skills for a support analyst role.
Salaries at CGI
12.7 LPA average
Based on 120 Grapevine salary entries for CGI.
Engineering
0 - 2 years | L1
7 LPA average
Range: 7 - 7 LPA
Other roles
0 - 2 years | L1
6 LPA average
Range: 4 - 10 LPA
Human Resources
2 - 4 years | Senior Consultant
17 LPA average
Range: 17 - 17 LPA
Engineering
2 - 4 years | Senior Consultant
10 LPA average
Range: 7 - 15 LPA
Must haves
- 2-5 years of experience
- Proficiency in SQL
- Experience with Unix
- Knowledge of ITIL methodology
- Strong oral and written communication skills
- Ability to work in shifts including nights and weekends
Tools and skills
Nice to have: dynatrace, c++.
About the company
CGI is a large, established global IT and business consulting firm.
Posts mentioning CGI
LTIMindtree vs CGI – Which One Would You Choose?
I’m currently at Deloitte with ₹10.5 LPA fixed, working in a Salesforce DevOps profile. I have 6 offers, but these 2 are the best: 1. LTIMindtree • ₹20.5 LPA fixed • ₹1.5L joining bonus + ₹50K relocation bonus • Joining: 4th August • Location: Noida (I can travel from Agra weekly) • Client: HW Kaufmann (US-based) - Anyone knows — is this a US shift role? - Does LTIMindtree allow WFH for US shift roles? - Also, I heard LTIM has mostly short-term projects — how true is this? 2. CGI • ₹17.5 LPA fixed + 5% variable + ₹50K joining bonus • Joining: 11th August • Location: Pune • Client: CIBC Bank (Canada) • Probable onsite to Canada after 1 year — Anyone working at CGI Pune — do they allow WFH? Right now, I get around ₹80K in-hand at Deloitte (WFH). If I join CGI in Pune, expenses would be around ₹40K/month, so net savings will be similar to now. LTIM offers a higher fixed salary, bonuses, and known client; CGI has lower fixed but onsite potential and a reputed Canadian bank client. I’m in Salesforce DevOps, looking for long-term growth, onsite opportunities, and role stability. What would you choose and why? Would really appreciate honest advice
Is CGI is good company to work? I got interview call , for GCP admin.. Anyone from CGI ,please help..
LTIMindtree vs CGI – Which One Would You Choose?
LTIMindtree vs CGI – Which One Would You Choose? I’m currently at Deloitte with ₹10.5 LPA fixed, working in a Salesforce DevOps profile. I have 6 offers, but these 2 are the best: 1. LTIMindtree • ₹20.5 LPA fixed • ₹1.5L joining bonus + ₹50K relocation bonus • Joining: 4th August • Location: Noida (I can travel from Agra weekly) • Client: HW Kaufmann (US-based) - Anyone knows — is this a US shift role? - Does LTIMindtree allow WFH for US shift roles? - Also, I heard LTIM has mostly short-term projects — how true is this? 2. CGI • ₹17.5 LPA fixed + 5% variable + ₹50K joining bonus • Joining: 11th August • Location: Pune • Client: CIBC Bank (Canada) • Probable onsite to Canada after 1 year — Anyone working at CGI Pune — do they allow WFH? Right now, I get around ₹80K in-hand at Deloitte (WFH). If I join CGI in Pune, expenses would be around ₹40K/month, so net savings will be similar to now. LTIM offers a higher fixed salary, bonuses, and known client; CGI has lower fixed but onsite potential and a reputed Canadian bank client. I’m in Salesforce DevOps, looking for long-term growth, onsite opportunities, and role stability. What would you choose and why? Would really appreciate honest advice