Production Support Engineer
Deluxe is seeking a Production Support Engineer for their global service desk in Bengaluru. The role involves acting as the first point of contact for enterprise-wide technical issues through phone, email, and chat channels. Candidates will manage incident queues, perform remote troubleshooting, and handle user account management using tools like Jira and Active Directory. Success requires strong communication skills and experience with Linux and Windows infrastructure in a 24/7 rotational shift environment.
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Experience
2+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Deluxe is seeking a Production Support Engineer for their global service desk in Bengaluru. The role involves acting as the first point of contact for enterprise-wide technical issues through phone, email, and chat channels. Candidates will manage incident queues, perform remote troubleshooting, and handle user account management using tools like Jira and Active Directory. Success requires strong communication skills and experience with Linux and Windows infrastructure in a 24/7 rotational shift environment.
TAL's take
Role is a standard entry-level IT support position at a mid-tier company with clearly defined but limited scope.
Responsibilities and requirements are well-defined for a tier 1 support role, though the list of responsibilities is quite extensive.
Must haves
- 2+ years experience with enterprise level IT support
- Excellent troubleshooting skills
- Experience in incident and service ticket handling
- Hands-on with Linux and Windows operating systems
- Good knowledge of Active Directory
- Proficiency with MS Office suite
Tools and skills
Nice to have: itil.
About the company
Established mid-size company, lack of flagship engineering status makes it a tier 2.
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