Senior Quality Auditor
Firstsource is hiring a Quality Analyst to monitor agent interactions and drive performance improvements across their global business process solutions. The role involves conducting calibration sessions, generating quality reports, and ensuring adherence to compliance and security standards. Candidates should have 2-5 years of relevant experience, ideally in a BPO environment, and proficiency in MS Excel. The position requires strong analytical skills to influence operational excellence and support continuous improvement.
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Experience
2-5 years
Function
Quality Assurance
Work mode
Onsite, India
Company
Tier 2
What you will work on
Firstsource is hiring a Quality Analyst to monitor agent interactions and drive performance improvements across their global business process solutions. The role involves conducting calibration sessions, generating quality reports, and ensuring adherence to compliance and security standards. Candidates should have 2-5 years of relevant experience, ideally in a BPO environment, and proficiency in MS Excel. The position requires strong analytical skills to influence operational excellence and support continuous improvement.
TAL's take
Solid mid-tier service provider offering a well-defined operational QA role.
Clear, well-defined responsibilities and expectations for a quality analyst role.
Must haves
- 2-5 years of relevant experience
- Graduate degree
- Proficiency in MS Excel
- Strong communication and analytical skills
Tools and skills
Nice to have: dmaic methodology, internal audits, copc standards.
About the company
Established global BPO services company with significant scale.
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Thoughts on firstsource
So I might be getting an offer from them for full stack. Have about 6yoe. Current ctc 17. How much should I ask for? Is it a good company? Any other thoughts?