Client Success Analyst - Singapore
Syfe is an APAC-based WealthTech platform seeking a Client Success Analyst in Singapore to guide users through wealth management and brokerage services. The role involves delivering high-quality support via live chat, email, and phone, while educating users on investment products and managing onboarding. Candidates will bridge the gap between financial products and user experience, collaborating with operations and product teams. The position requires a foundational understanding of financial markets and excellent communication skills.
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Experience
1-3 years
Function
Support
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
Syfe is an APAC-based WealthTech platform seeking a Client Success Analyst in Singapore to guide users through wealth management and brokerage services. The role involves delivering high-quality support via live chat, email, and phone, while educating users on investment products and managing onboarding. Candidates will bridge the gap between financial products and user experience, collaborating with operations and product teams. The position requires a foundational understanding of financial markets and excellent communication skills.
TAL's take
Solid role at a recognised WealthTech company with clear responsibilities and defined impact in client-facing operations.
The JD clearly defines the scope, core responsibilities, and required experience level for a specific client support function.
Salaries at Syfe
32.6 LPA average
Based on 4 Grapevine salary entries for Syfe.
Engineering
2 - 4 years | SDE 1
15 LPA average
Range: 15 - 15 LPA
Other roles
2 - 4 years | SDE 1
18 LPA average
Range: 18 - 18 LPA
Engineering
4 - 6 years
34 LPA average
Range: 34 - 34 LPA
Other roles
6 - 8 years
63 LPA average
Range: 63 - 63 LPA
Must haves
- 1-3 years experience in customer success, client relations, or financial operations
- Solid understanding of basic financial concepts including stocks, ETFs, and REITs
- Exceptional verbal and written English communication skills
- Strong analytical and troubleshooting skills
- Ability to handle high-pressure client situations
Tools and skills
About the company
Syfe is a well-funded WealthTech startup in the APAC region but does not fall under the Tier 1 global or major India-specific engineering brand lists.