Customer Success Associate
Nutrabay is a prominent Indian health and nutrition e-commerce company seeking a Customer Success Associate. The role involves managing customer interactions across calls, chats, and emails while maintaining accurate service records. You will handle escalations, process orders, and resolve customer complaints with a service-oriented mindset. The position requires proficiency in Google Suite and excellent English communication skills within a fast-paced environment.
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Experience
1-3 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Nutrabay is a prominent Indian health and nutrition e-commerce company seeking a Customer Success Associate. The role involves managing customer interactions across calls, chats, and emails while maintaining accurate service records. You will handle escalations, process orders, and resolve customer complaints with a service-oriented mindset. The position requires proficiency in Google Suite and excellent English communication skills within a fast-paced environment.
TAL's take
Solid tier-2 e-commerce brand with a well-defined support scope.
Clear and coherent job description outlining specific customer support responsibilities and requirements.
Must haves
- 1-3 years of customer service experience
- Excellent verbal and written English communication skills
- Strong problem-solving abilities and active listening
- Proficiency in Google Suite
- Ability to multitask and work in fast-paced environments
Tools and skills
About the company
Established health and nutrition e-commerce company in India with $5M in funding.