Associate - Customer Service
GoNanny is a hyper-growth consumer tech startup focused on revolutionizing childcare services in India. This associate role involves acting as a bridge between families and nannies, managing requirement mapping, candidate vetting, and service matching. The candidate must demonstrate high empathy, strong communication in English and Hindi, and familiarity with CRM tools. The position is critical for building long-term trust and retention within their specialized ecosystem.
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Experience
1-3 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
GoNanny is a hyper-growth consumer tech startup focused on revolutionizing childcare services in India. This associate role involves acting as a bridge between families and nannies, managing requirement mapping, candidate vetting, and service matching. The candidate must demonstrate high empathy, strong communication in English and Hindi, and familiarity with CRM tools. The position is critical for building long-term trust and retention within their specialized ecosystem.
TAL's take
Entry-level role at a consumer startup with a clearly defined operational scope in the childcare domain.
The JD provides a very clear breakdown of family consultation, nanny assessment, and lifecycle management tasks.
Must haves
- 1–3 years of experience in Customer Success or Relationship Management
- Exceptional verbal communication skills in English and Hindi
- Ability to remain calm and empathetic under pressure
- Sharp eye for detail and evaluation
- Basic comfort with CRM systems and Google Workspace
Tools and skills
About the company
Early-stage startup in the consumer tech space, lacks sufficient data for tier 1 status.