Senior Customer Success Manager
Concentric AI is seeking a Senior Customer Success Manager to drive adoption and value for enterprise clients within the data security space. The role involves managing the full customer lifecycle, including onboarding, data analysis for risk identification, and facilitating remediation strategies. Candidates need experience in B2B SaaS, strong analytical skills, and the ability to act as a trusted advisor to technical stakeholders. This position is based in Pune and Bengaluru, requiring a self-driven professional comfortable working across cross-functional teams.
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Experience
3-10 years
Function
Support
Work mode
Hybrid, India
Company
Tier 2
What you will work on
Concentric AI is seeking a Senior Customer Success Manager to drive adoption and value for enterprise clients within the data security space. The role involves managing the full customer lifecycle, including onboarding, data analysis for risk identification, and facilitating remediation strategies. Candidates need experience in B2B SaaS, strong analytical skills, and the ability to act as a trusted advisor to technical stakeholders. This position is based in Pune and Bengaluru, requiring a self-driven professional comfortable working across cross-functional teams.
TAL's take
Solid tier-2 role in a growing cybersecurity company with clear responsibilities and defined scope.
Very well-defined responsibilities and clear expectation of tasks for the customer success role.
Must haves
- 3–10 years experience in Customer Success or Technical Account Management
- Strong experience with data analysis to identify patterns and risks
- Experience working with enterprise customers
- Strong technical aptitude for SaaS platforms and API-based systems
- Excellent communication and stakeholder management skills
Tools and skills
Nice to have: cybersecurity, data security.
About the company
Emerging B2B SaaS company in the cybersecurity space, lacks global flagship status.
Posts mentioning Concentric AI
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