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Customer Success Manager

California SoftwareChennai, Tamil Nadu, IndiaPosted 20 May 2026

This Customer Success Manager role at California Software focuses on managing international accounts within their AI-powered SaaS ecosystem. The successful candidate will drive onboarding, product adoption, retention, and account expansion. Applicants need strong communication and presentation skills, with experience in CRM and SaaS products. This position offers exposure to global markets and high ownership in a fast-paced environment.

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Experience

2-6 years

Function

Support

Work mode

Hybrid, India

Company

Tier 2

What you will work on

This Customer Success Manager role at California Software focuses on managing international accounts within their AI-powered SaaS ecosystem. The successful candidate will drive onboarding, product adoption, retention, and account expansion. Applicants need strong communication and presentation skills, with experience in CRM and SaaS products. This position offers exposure to global markets and high ownership in a fast-paced environment.

TAL's take

Quality 45/1005/5 clarityTier 2 company

Role is well-defined and clear, but company is not a recognized tech brand.

The JD clearly outlines the responsibilities, required experience, and the nature of the role within a SaaS startup.

Must haves

  • 2-6 years experience in customer success or account management
  • Strong verbal and written communication skills
  • Excellent presentation and demo skills
  • Experience managing multiple customer accounts simultaneously
  • Familiarity with CRM, WhatsApp automation, or sales tools

Tools and skills

crmwhatsapp automationsales tools

Nice to have: saas platforms, automation platforms.

About the company

unfamiliar company, default mid-tier

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