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Salesforce Shared Support - Solution Architect / Lead

Apps AssociatesHyderabad, Telangana, IndiaPosted 18 May 2026

Apps Associates is seeking a Salesforce Solution Architect to lead a shared support engagement model within their Salesforce practice. The role focuses on managing intake, triaging support cases, and designing scalable solutions using declarative tools. The hire will act as a consultant for multiple customers and eventually transition into building and leading an offshore support team. Success requires a functional-first mindset, expertise in Salesforce core clouds, and technical oversight of programmatic solutions.

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Experience

10+ years

Function

Engineering

Work mode

Hybrid, India

Company

Tier 2

What you will work on

Apps Associates is seeking a Salesforce Solution Architect to lead a shared support engagement model within their Salesforce practice. The role focuses on managing intake, triaging support cases, and designing scalable solutions using declarative tools. The hire will act as a consultant for multiple customers and eventually transition into building and leading an offshore support team. Success requires a functional-first mindset, expertise in Salesforce core clouds, and technical oversight of programmatic solutions.

TAL's take

Quality 60/1005/5 clarityTier 2 company

Solid tier-2 role requiring deep domain expertise and clear leadership growth path within a specialized Salesforce practice.

The JD clearly defines the scope, hybrid support model, and progression from individual contributor to team leadership.

Must haves

  • 10+ years in Salesforce ecosystem
  • 2+ years in shared support leadership
  • Deep expertise in Salesforce declarative capabilities
  • Strong command over Sales, Service, and Experience Clouds
  • Ability to design scalable solutions using recommended practices

Tools and skills

salesforcesales cloudservice cloudexperience cloudapexflowsprocess automation

Nice to have: salesforce cpq, field service.

About the company

Established IT services and consulting firm focused on cloud and enterprise applications.

Posts mentioning Apps Associates

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