Salesforce Shared Support - Solution Architect / Lead
Apps Associates is seeking a Salesforce Solution Architect to lead a shared support engagement model within their Salesforce practice. The role focuses on managing intake, triaging support cases, and designing scalable solutions using declarative tools. The hire will act as a consultant for multiple customers and eventually transition into building and leading an offshore support team. Success requires a functional-first mindset, expertise in Salesforce core clouds, and technical oversight of programmatic solutions.
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Experience
10+ years
Function
Engineering
Work mode
Hybrid, India
Company
Tier 2
What you will work on
Apps Associates is seeking a Salesforce Solution Architect to lead a shared support engagement model within their Salesforce practice. The role focuses on managing intake, triaging support cases, and designing scalable solutions using declarative tools. The hire will act as a consultant for multiple customers and eventually transition into building and leading an offshore support team. Success requires a functional-first mindset, expertise in Salesforce core clouds, and technical oversight of programmatic solutions.
TAL's take
Solid tier-2 role requiring deep domain expertise and clear leadership growth path within a specialized Salesforce practice.
The JD clearly defines the scope, hybrid support model, and progression from individual contributor to team leadership.
Must haves
- 10+ years in Salesforce ecosystem
- 2+ years in shared support leadership
- Deep expertise in Salesforce declarative capabilities
- Strong command over Sales, Service, and Experience Clouds
- Ability to design scalable solutions using recommended practices
Tools and skills
Nice to have: salesforce cpq, field service.
About the company
Established IT services and consulting firm focused on cloud and enterprise applications.
Posts mentioning Apps Associates
π The Harsh & Drastic Impact of Social Media on Youth β A Wake-up Call from Nepalβs Experience
In just a decade, social media applications have gone from being βoptional toolsβ to becoming an inseparable part of our daily lives. While they bring convenience, connectivity, and opportunities, we must pause and reflect on their unintended consequences, especially on our youth. Take Nepal as an example β a nation where once social interaction was deeply rooted in people, now faces challenges of excessive digital consumption. Itβs as if small children, once taught moderation in sweets, are now exposed to unlimited access without boundaries. π± These apps β mostly originating from one republic β are designed to maximize engagement, often ignoring the fine balance between utility and addiction. Recent social media polls and public confessions reveal alarming trends: π Sharemarket sluggishness over the past year π π Gold prices skyrocketing π π Unprecedented geopolitical tensions π π Inflation reaching concerning levels π According to popular media discourse, a single individual is often blamed for economic woes globally, yet paradoxically, that same individual and close associates seem to amass considerable wealth during these turbulent times. π€ Regardless of political stance, it is important to recognize that social media is not inherently bad. Like any tool, it depends on how we use it. However, awareness is key. Let us encourage mindful consumption, critical thinking, and a culture of moderation β especially among the younger generation. β³ Approx. 3 more years of critical global shifts lie ahead. It is our collective responsibility β as professionals, educators, and parents β to help navigate this path wisely. #DigitalAwareness #SocialMediaImpact #YouthResponsibility #Nepal #EconomicTrends #MindfulUse #LinkedInInsights
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