Senior Analyst - CRM Product Support Specialist
Pratt & Whitney is seeking a CRM Product Support Specialist to join their Customer Service Digital Products team in Bengaluru. The role focuses on providing first-line support for the Dynamics 365 CRM platform, troubleshooting user issues, and assisting the Product Manager with backlog activities. Candidates should have 2-5 years of experience in application support and strong problem-solving skills. This is a hybrid position requiring shift flexibility to support global stakeholders.
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Experience
2-5 years
Function
Support
Work mode
Hybrid, India
Company
Tier 2
What you will work on
Pratt & Whitney is seeking a CRM Product Support Specialist to join their Customer Service Digital Products team in Bengaluru. The role focuses on providing first-line support for the Dynamics 365 CRM platform, troubleshooting user issues, and assisting the Product Manager with backlog activities. Candidates should have 2-5 years of experience in application support and strong problem-solving skills. This is a hybrid position requiring shift flexibility to support global stakeholders.
TAL's take
Solid tier-2 aerospace company with a well-defined operational role in CRM product support.
The JD is very clear on expectations, support responsibilities, and qualifications.
Salaries at Pratt & Whitney
34.0 LPA average
Based on 1 Grapevine salary entries for Pratt & Whitney.
Other roles
6 - 8 years
34 LPA average
Range: 34 - 34 LPA
Must haves
- Bachelor's degree in information systems, Business, Engineering, or Data Management
- 2-5 years experience in application/software support or CRM support
- Strong troubleshooting and problem-solving skills
- Strong communication skills for non-technical users
Tools and skills
Nice to have: microsoft dynamics 365.
About the company
Global leader in aerospace and defense, but this specific role is operational support rather than core engineering.
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