Customer Support Representative
Definitive Healthcare is seeking a Customer Support Representative to join their Customer Value Delivery team in Bengaluru. The role involves managing login assistance, account maintenance, technical troubleshooting, and professional client communication via email and chat. Candidates should have 1-4 years of experience and strong interpersonal skills. Proficiency in Zendesk and familiarity with the US healthcare system are preferred.
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Experience
1-4 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Definitive Healthcare is seeking a Customer Support Representative to join their Customer Value Delivery team in Bengaluru. The role involves managing login assistance, account maintenance, technical troubleshooting, and professional client communication via email and chat. Candidates should have 1-4 years of experience and strong interpersonal skills. Proficiency in Zendesk and familiarity with the US healthcare system are preferred.
TAL's take
Stable domain and company, but standard support role with limited technical complexity or growth path defined.
Clear responsibilities and scope provided for a standard customer support position.
Must haves
- 1-4 years professional experience in customer support or client facing role
- Excellent written and spoken English communication skills
- Strong problem-solving abilities and attention to detail
- Empathetic and patient demeanor
- Ability to learn new software quickly
About the company
Established company, subsidiary of Definitive Healthcare, which is a reputable healthtech brand.
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