Customer Renewal Success Lead International Market- WFO
BrightChamps is looking for a Customer Success Lead to manage renewal, churn reduction, and customer satisfaction for international markets. You will own the relationship lifecycle for students, parents, and tutors while driving upsell revenue and product advocacy. The role involves direct and indirect leadership of a team within a fast-paced ed-tech environment. You will be responsible for defining team goals, monitoring customer health, and scaling processes across multiple geographies.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
BrightChamps is looking for a Customer Success Lead to manage renewal, churn reduction, and customer satisfaction for international markets. You will own the relationship lifecycle for students, parents, and tutors while driving upsell revenue and product advocacy. The role involves direct and indirect leadership of a team within a fast-paced ed-tech environment. You will be responsible for defining team goals, monitoring customer health, and scaling processes across multiple geographies.
TAL's take
Solid role at a well-known ed-tech company, though the requirement for 6-day work weeks is a notable negative factor.
The role is clearly defined in terms of customer success metrics, leadership responsibilities, and target stakeholders.
Watchouts
- 6 days working
Salaries at BrightCHAMPS
12.7 LPA average
Based on 9 Grapevine salary entries for BrightCHAMPS.
Operations
0 - 2 years | L1
4 LPA average
Range: 4 - 4 LPA
Other roles
0 - 2 years | L1
8 LPA average
Range: 5 - 15 LPA
Product Management
2 - 4 years | L2
13 LPA average
Range: 13 - 13 LPA
Marketing
4 - 6 years | L2
16 LPA average
Range: 16 - 16 LPA
Must haves
- Experience in a fast-paced startup environment
- Experience leading customer success teams
- Direct and indirect team management experience
- Experience in people-driven service businesses
- Experience in education industry across multiple geographies
About the company
Established global ed-tech startup with significant reach, though lacking the extreme scale of tier 1 tech giants.