Problem Management Specialist
Tata Consultancy Services is hiring a Problem Management Specialist to lead root cause analysis and the end-to-end problem management lifecycle. The role involves governing RCA quality, maintaining the Known Error Database, and driving preventive actions within complex, multi-vendor enterprise environments. Candidates are expected to have deep expertise in ITIL methodologies and strong analytical skills. This position focuses on identifying systemic risks and presenting insights to leadership.
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Experience
7-12 years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
Tata Consultancy Services is hiring a Problem Management Specialist to lead root cause analysis and the end-to-end problem management lifecycle. The role involves governing RCA quality, maintaining the Known Error Database, and driving preventive actions within complex, multi-vendor enterprise environments. Candidates are expected to have deep expertise in ITIL methodologies and strong analytical skills. This position focuses on identifying systemic risks and presenting insights to leadership.
TAL's take
Solid role within a large-scale enterprise environment with clearly defined responsibilities in ITSM and problem management.
The JD provides a very clear, structured list of responsibilities and required methodologies for the problem management lifecycle.
Salaries at Tata Consultancy Services
9.2 LPA average
Based on 27 Grapevine salary entries for Tata Consultancy Services.
Other roles
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6 LPA average
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4 - 6 years | C1
6 LPA average
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Other roles
6 - 8 years
11 LPA average
Range: 11 - 11 LPA
Must haves
- 7-12 years of experience in ITSM, Problem Management, or Operations
- Strong hands-on experience with ITIL Problem Management processes
- Deep expertise in Root Cause Analysis methodologies
- Ability to drive high-quality RCAs with clear remediation distinction
- Experience performing incident and problem trend analysis
- Ability to work in complex, multi-vendor enterprise environments
Tools and skills
About the company
TCS is a major IT services firm, categorized as Tier 2 due to the nature of the role and service-based business model.
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