Assistant Manager - India Prime
Tata Communications is hiring an Assistant Manager to drive customer success, retention, and service adoption for enterprise clients. The role involves managing the customer lifecycle, handling escalations, and coordinating with cross-functional teams like product, operations, and billing. Candidates must have 7-12 years of experience in enterprise sales or service management. The position focuses on improving service delivery, monitoring SLAs, and managing customer feedback.
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Experience
7-12 years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
Tata Communications is hiring an Assistant Manager to drive customer success, retention, and service adoption for enterprise clients. The role involves managing the customer lifecycle, handling escalations, and coordinating with cross-functional teams like product, operations, and billing. Candidates must have 7-12 years of experience in enterprise sales or service management. The position focuses on improving service delivery, monitoring SLAs, and managing customer feedback.
TAL's take
Stable established company with a well-defined operational scope in customer success.
The JD clearly outlines the responsibilities for customer lifecycle management, retention, and cross-functional coordination.
Salaries at Tata Communications
19.1 LPA average
Based on 41 Grapevine salary entries for Tata Communications.
Operations
6 - 8 years | B4
26 LPA average
Range: 26 - 26 LPA
Operations
10 - 12 years | B4
38 LPA average
Range: 38 - 38 LPA
Operations
16 - 18 years
56 LPA average
Range: 56 - 56 LPA
Engineering
0 - 2 years | B2-1
6 LPA average
Range: 2 - 8 LPA
Must haves
- 7-12 years of enterprise sales or service management experience
- Bachelor's degree or equivalent experience
- Account management experience
- Ability to create and give business and technical presentations and demos
- Experience in gathering and understanding customer business requirements
About the company
Established global telecommunications and enterprise services company.
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