Customer Care Supervisor
Emirates NBD is seeking a Customer Care Supervisor for their banking operations in Dubai. The role involves managing a team of inbound contact center agents to ensure service excellence and operational compliance. Candidates are expected to drive team performance through coaching and handle escalated customer complaints. This position requires prior banking experience and proficiency in English and Arabic.
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Experience
2+ years
Function
Support
Work mode
Onsite, UAE
Company
Tier 2
What you will work on
Emirates NBD is seeking a Customer Care Supervisor for their banking operations in Dubai. The role involves managing a team of inbound contact center agents to ensure service excellence and operational compliance. Candidates are expected to drive team performance through coaching and handle escalated customer complaints. This position requires prior banking experience and proficiency in English and Arabic.
TAL's take
Solid role within a major regional bank, though restricted to UAE nationals only.
Clear expectations and responsibilities for a team lead role in a banking customer support environment.
Must haves
- Minimum 2 years experience in banking (Call Center or Sales)
- Ability to manage and uplift high-performing teams
- Strong communication, coaching, and conflict management skills
- Language proficiency in English and Arabic
- UAE National only
Tools and skills
About the company
Major established regional bank, classified as a prominent product company in the Middle East region.
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