Customer Success Manager
Dcluttr is an AI copilot for quick commerce, seeking an early team member to manage B2B and enterprise client relationships. You will drive onboarding, adoption, and retention while proactively identifying expansion opportunities. The role requires strong stakeholder management and the ability to use SQL to analyze customer usage trends. This is a high-ownership role in a fast-paced environment working closely with founders.
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Experience
1-4 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Dcluttr is an AI copilot for quick commerce, seeking an early team member to manage B2B and enterprise client relationships. You will drive onboarding, adoption, and retention while proactively identifying expansion opportunities. The role requires strong stakeholder management and the ability to use SQL to analyze customer usage trends. This is a high-ownership role in a fast-paced environment working closely with founders.
TAL's take
Role is well-defined and clear, but company is an early-stage startup with no established brand.
The JD is crisp and provides a very clear breakdown of expectations, responsibilities, and the desired profile.
Must haves
- 1-4 years of experience in Customer Success, Account Management, or Sales
- Experience handling B2B customers or enterprise accounts
- Strong communication and stakeholder management skills
- Commercial mindset for identifying revenue opportunities
- Strong working knowledge of SQL
- Ability to analyze customer data
Tools and skills
About the company
Unfamiliar company, default mid-tier for early-stage startup.