Customer Service Representative
Teleperformance is hiring for an operational customer support representative for a blended process in Jaipur. The role requires working night shifts with two rotational days off. Cab service is provided for late hours. This is an entry-level support position.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Teleperformance is hiring for an operational customer support representative for a blended process in Jaipur. The role requires working night shifts with two rotational days off. Cab service is provided for late hours. This is an entry-level support position.
TAL's take
Entry-level customer support role at a large BPO with standard shift-based requirements.
Clear role definition for a customer support position with location and shift details provided.
Salaries at Teleperformance
6.0 LPA average
Based on 45 Grapevine salary entries for Teleperformance.
Other
0 - 2 years | L2
5 LPA average
Range: 5 - 5 LPA
Operations
0 - 2 years | L2
4 LPA average
Range: 4 - 4 LPA
Design
0 - 2 years | L2
2 LPA average
Range: 2 - 2 LPA
Finance
0 - 2 years | L2
3 LPA average
Range: 3 - 3 LPA
Must haves
- Ability to work night shifts
- Operational customer support experience
- Blended process handling
About the company
Teleperformance is a large established global BPO services company.
Posts mentioning Teleperformance
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This Research Paper changed my life forever.
It was one of the papers that was discussed in my interview at Goldman. I came to know about this research paper a few years back after consulting a friend doing an ML PhD at University of Maryland, College Park. The explanation of the paper: 1. Initialize the neural network with small random values typically (-0.1,0.1) to avoid symmetry issues. 2. Now get ready to do Forward propagation: you pass thetraining data through the multilayer perceptron and compute the output. For each neuron in the MLP, calculate the weighted sum of its inputs and apply the activation function. (my favourite is tanh for LSTM applications) 3. Now compute the loss using a loss function like mean squared error, between output computed and the actual value. 4. Now get ready to do backpropagation, where you need to calculate the gradient of the loss function with respect to each weight by propagating the error backward through the network. 5. So, compute partial derivatives of the loss with respect to each weight, starting from the output layer and moving back to the input layer. 6. Here is the fun part: update the weights using the gradients obtained from the backward pass. here people usually use adam optimizer, which allows for accelerated stochastic gradient descent. Fun trivia: Adam stands for "Adaptive Moment Estimation". 7. Now repeat the forward and backward propagation process for numerous tries until theperformance of the model stabilizes.