Associate Director - Process Excellence
Firstsource is seeking an Associate Director for Process Excellence to lead digital transformation initiatives within the banking and financial services sector. This role involves defining operational roadmaps, re-engineering banking workflows, and implementing automation and AI technologies. The leader will manage cross-functional teams, mentor staff in Lean Six Sigma, and ensure adherence to strict regulatory standards. It is a high-impact position focused on driving efficiency and customer experience improvements.
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Experience
Experience not specified
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
Firstsource is seeking an Associate Director for Process Excellence to lead digital transformation initiatives within the banking and financial services sector. This role involves defining operational roadmaps, re-engineering banking workflows, and implementing automation and AI technologies. The leader will manage cross-functional teams, mentor staff in Lean Six Sigma, and ensure adherence to strict regulatory standards. It is a high-impact position focused on driving efficiency and customer experience improvements.
TAL's take
Role offers significant scope and leadership opportunity within an established global BPS provider.
Clear expectations for digital transformation strategy, operations, and lean six sigma implementation.
Must haves
- Experience in banking operations and customer contact environments
- Expertise in digital transformation strategy and execution
- Proficiency in automation and AI technologies
- Strong change management and stakeholder engagement skills
- Lean Six Sigma methodology expertise
Tools and skills
About the company
Established global business process services company with significant presence across multiple countries.
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Thoughts on firstsource
So I might be getting an offer from them for full stack. Have about 6yoe. Current ctc 17. How much should I ask for? Is it a good company? Any other thoughts?