Analyst II, Business Analysis & App Support
SimplyGo Pte. Ltd. is seeking a Business Analyst and Application Support professional to join their Application Support team in Singapore. The role involves managing incidents, monitoring system health, and conducting data analysis to ensure the stability of transit ticketing products. You will act as a subject matter expert, coordinating with stakeholders and vendors while utilizing SQL and ticketing tools like ServiceNow or Jira. The position offers hybrid work arrangements and is structured as a 1-year renewable contract.
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Experience
2-5 years
Function
Operations
Work mode
Hybrid, Singapore
Company
Tier 2
What you will work on
SimplyGo Pte. Ltd. is seeking a Business Analyst and Application Support professional to join their Application Support team in Singapore. The role involves managing incidents, monitoring system health, and conducting data analysis to ensure the stability of transit ticketing products. You will act as a subject matter expert, coordinating with stakeholders and vendors while utilizing SQL and ticketing tools like ServiceNow or Jira. The position offers hybrid work arrangements and is structured as a 1-year renewable contract.
TAL's take
Solid role within a stable government-linked entity with clearly defined responsibilities and hybrid work flexibility.
The JD provides a highly granular breakdown of tasks, responsibilities, and required skill sets for application support and analysis.
Watchouts
- 1-year renewable contract
Must haves
- Degree in Computer Science, IT, or Engineering
- 2-5 years experience in IT operations or production application support
- Understanding of application architecture, APIs, and system integrations
- Familiarity with incident management and ticketing systems like ServiceNow or Jira
- Strong SQL skills for troubleshooting and data analysis
- Willingness to participate in after-hours support rotations
Tools and skills
About the company
Subsidiary of a government transport authority, established mid-stage product organization.