Senior Customer Service and Operations Officer
Cambridge Educational Institute is seeking a Senior Customer Service and Operations Officer for their Abu Dhabi location to lead service and operations teams. The role involves managing end-to-end customer service, driving performance metrics, and achieving sales targets through upselling and cross-selling. Candidates must possess significant leadership experience, strong communication skills, and proficiency in data analysis and office software. The role focuses on optimizing operational delivery and mentoring team members to meet institutional performance goals.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
4-7 years
Function
Operations
Work mode
Onsite, UAE
Company
Tier 2
What you will work on
Cambridge Educational Institute is seeking a Senior Customer Service and Operations Officer for their Abu Dhabi location to lead service and operations teams. The role involves managing end-to-end customer service, driving performance metrics, and achieving sales targets through upselling and cross-selling. Candidates must possess significant leadership experience, strong communication skills, and proficiency in data analysis and office software. The role focuses on optimizing operational delivery and mentoring team members to meet institutional performance goals.
TAL's take
Solid operational role in a recognized regional educational firm, though compensation is relatively low and scope is traditional.
Clear expectations regarding team management, operational metrics, and specific service-based targets.
Must haves
- 4-7 years experience in the same field
- Team handling and leadership experience
- Excellent English communication skills
- Proficiency in Microsoft Office Suite
- Knowledge of customer service practices and data analysis
- Achieving upselling and cross-selling targets
- Managing and achieving assigned targets and performance goals
Tools and skills
Nice to have: ai.
About the company
Established educational training institute with long history in Middle East region.
Posts mentioning Cambridge Educational Institute
Which was the first video game you ever played?
Here's mine from what I can recall, share yours in similar format if possible in the comments: Device : Cartridge based console with controllers Display : CRT TV Cartridge : 999999-in-1 or 64-in-1 Game : Mario or Circus or Duck Hunt
Former Meta COO Sheryl Sandberg Sanctioned Over Deleted Emails
- A Delaware judge sanctioned Sheryl Sandberg, former COO of Meta, for allegedly deleting emails linked to the Cambridge Analytica scandal. - The case, brought by Meta shareholders, accuses Sandberg of using personal email and deleting relevant communications despite court orders. - As a result, Sandberg now faces a higher burden of proof for her defense and plaintiffs have been awarded certain expenses. Source: [TechCrunch](https://techcrunch.com/2025/01/21/meta-coo-sheryl-sandberg-sanctioned-by-judge-for-allegedly-deleting-emails/)
Infosys and NVIDIA Launch Small Language AI Models
- Infosys, in partnership with NVIDIA, has launched two small language models (SLMs), **Infosys Topaz BankingSLM** and **Infosys Topaz ITOpsSLM**. - These models will allow clients to build custom AI models securely and in compliance with industry standards. - The SLMs use general and industry-specific data, enhanced by **NVIDIA’s AI Enterprise** and **NVIDIA AI Foundry** in collaboration with Sarvam AI. - This follows Infosys' recent expansion of its partnership with Meta and the unveiling of its new and expanded Living Labs. - Infosys also partnered with the University of Cambridge to establish a new AI Lab. Source: [Inc42](https://inc42.com/buzz/infosys-partners-nvidia-to-roll-out-small-language-models/)