Assistant Manager - Process Training ( Sales Training/VNA Training) - Gurgaon/Pune
The Assistant Manager for Communication, Soft Skills & Sales Training at WNS is responsible for driving end-to-end training delivery in the travel sales vertical. The role focuses on improving sales conversion, customer experience, and communication standards through workshops, floor coaching, and performance analysis. Candidates will partner with operations and quality teams to identify training needs and implement targeted development plans. This position requires strong consultative selling knowledge and experience within BPO or customer interaction environments.
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Experience
Experience not specified
Function
Human Resources
Work mode
Onsite, India
Company
Tier 2
What you will work on
The Assistant Manager for Communication, Soft Skills & Sales Training at WNS is responsible for driving end-to-end training delivery in the travel sales vertical. The role focuses on improving sales conversion, customer experience, and communication standards through workshops, floor coaching, and performance analysis. Candidates will partner with operations and quality teams to identify training needs and implement targeted development plans. This position requires strong consultative selling knowledge and experience within BPO or customer interaction environments.
TAL's take
Solid tier-2 role in BPO training with clear functional responsibilities and defined success metrics.
Very clearly defined responsibilities centered on training delivery, sales coaching, and operational collaboration.
Salaries at WNS
10.5 LPA average
Based on 156 Grapevine salary entries for WNS.
Human Resources
2 - 4 years | A
17 LPA average
Range: 17 - 17 LPA
Sales
0 - 2 years | A
6 LPA average
Range: 6 - 6 LPA
Finance
0 - 2 years | A
5 LPA average
Range: 5 - 5 LPA
Other roles
0 - 2 years | A
4 LPA average
Range: 2 - 11 LPA
Must haves
- Experience in communication skills and soft skills training
- Experience in sales coaching
- Exposure to travel sales processes like air, hotel, and ancillaries
- Prior floor coaching or performance enablement experience
- Data-driven mindset linking training to performance
About the company
WNS is a established global BPO services company, classified as tier 2.
Posts mentioning WNS
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Capgemini acquires WNS
Capgemini to acquire WNS for $3.3 billion - The Economic Times https://share.google/38AcWZJ0brElWpUuh