Tool Service & Support Specialist
Nokia is seeking a Technical SPOC and Backup Lead to manage application support services and infrastructure continuity. The role involves driving incident resolution, mentoring team members, and overseeing deployment activities while maintaining service level agreements. Candidates must possess significant experience in troubleshooting, automation, and ITIL-based service management across cloud and on-premise environments. This role acts as a primary technical backbone for support projects and offers opportunities for operational leadership.
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Experience
5+ years
Function
Support
Work mode
Hybrid, India
Company
Tier 2
What you will work on
Nokia is seeking a Technical SPOC and Backup Lead to manage application support services and infrastructure continuity. The role involves driving incident resolution, mentoring team members, and overseeing deployment activities while maintaining service level agreements. Candidates must possess significant experience in troubleshooting, automation, and ITIL-based service management across cloud and on-premise environments. This role acts as a primary technical backbone for support projects and offers opportunities for operational leadership.
TAL's take
Solid tier-2 role with clear leadership and technical ownership responsibilities in a major global firm.
JD is highly detailed regarding responsibilities, reporting, and technical requirements.
Salaries at Nokia
21.1 LPA average
Based on 66 Grapevine salary entries for Nokia.
Operations
0 - 2 years | L1
4 LPA average
Range: 4 - 4 LPA
Engineering
0 - 2 years | L1
8 LPA average
Range: 8 - 8 LPA
Other roles
0 - 2 years | L1
7 LPA average
Range: 5 - 9 LPA
Operations
2 - 4 years
3 LPA average
Range: 3 - 3 LPA
Must haves
- 5+ years in application support
- Troubleshooting complex technical issues across diverse platforms
- Knowledge of OS, middleware, and ITIL processes
- Strong automation and scripting skills
- Experience with SQL, databases, and cloud platforms
Tools and skills
Nice to have: it operations, support automation.
About the company
Global telecom technology provider with extensive infrastructure engineering presence.
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