Customer Experience Executive/ Analyst
Adfactors PR is looking for a Customer Experience Executive to support their AI-led media intelligence platform. The role involves conducting user training, analyzing platform adoption metrics, and managing relationships across diverse industry clients. Candidates should be proficient in Excel and demonstrate strong communication skills for facilitating workshops and stakeholder alignment. The position offers significant exposure to Generative AI tools and professional growth within a high-visibility client success team.
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Experience
1-3 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Adfactors PR is looking for a Customer Experience Executive to support their AI-led media intelligence platform. The role involves conducting user training, analyzing platform adoption metrics, and managing relationships across diverse industry clients. Candidates should be proficient in Excel and demonstrate strong communication skills for facilitating workshops and stakeholder alignment. The position offers significant exposure to Generative AI tools and professional growth within a high-visibility client success team.
TAL's take
Role offers exposure to AI platforms within an established agency, but the core function is support/client success.
The JD provides a very clear breakdown of responsibilities across training, analytics, and stakeholder management.
Salaries at Adfactors PR
2.5 LPA average
Based on 1 Grapevine salary entries for Adfactors PR.
Sales
0 - 2 years
2 LPA average
Range: 2 - 2 LPA
Must haves
- 1-3 years experience in Customer Success or Client Servicing
- Strong communication skills
- Public speaking and group facilitation
- Proficiency in MS Excel and data interpretation
- Ability to multitask and prioritize
Tools and skills
Nice to have: generative ai, ai tools.
About the company
Adfactors PR is a major communications firm, though its tech product arm is not a widely recognized tier-1 engineering brand.