Technical Support Engineer
Zluri is hiring a Technical Support Engineer to support their identity governance platform in a B2B SaaS environment. The role involves hands-on troubleshooting of integrations, APIs, and data flows while collaborating closely with Engineering and Product teams. Candidates will manage customer communication, resolve complex issues, and contribute to internal knowledge documentation. This position requires 2-5 years of experience and a strong technical background in cloud-based systems.
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Experience
2-5 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Zluri is hiring a Technical Support Engineer to support their identity governance platform in a B2B SaaS environment. The role involves hands-on troubleshooting of integrations, APIs, and data flows while collaborating closely with Engineering and Product teams. Candidates will manage customer communication, resolve complex issues, and contribute to internal knowledge documentation. This position requires 2-5 years of experience and a strong technical background in cloud-based systems.
TAL's take
Solid mid-tier B2B SaaS company with a well-defined support role and clear technical expectations.
The JD clearly defines responsibilities, team interaction, and technical stack expectations.
Salaries at Zluri
5.0 LPA average
Based on 1 Grapevine salary entries for Zluri.
Other roles
0 - 2 years
5 LPA average
Range: 5 - 5 LPA
Must haves
- 2-5 years experience in customer-facing technical support
- Strong understanding of SaaS products and cloud-based systems
- Experience troubleshooting APIs, data flows, and configurations
- Strong ownership mindset and problem-solving skills
- Experience working with ticketing and issue-tracking systems
Tools and skills
Nice to have: iam, iga, sso, scim, saml, oauth, scripting, querying, automation.
About the company
Zluri is an established B2B SaaS startup in the identity management space.
Posts mentioning Zluri
How much compensation Zluri offer to sde backend with 2.5 years of experience, community need your help..??
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Options to move out of India
Background: Working as a senior software engineer at Microsoft India with 7.5 years of total experience. TC ~1.1 cr, consistently received above average ratings and bonus. As I am nearing 4 years at Microsoft, I am looking to explore new opportunities outside. Currently I am working remotely, and living closer to family and friends. But since most high paying jobs in India are not remote-friendly (Google,Uber etc.), I might have to relocate to BLR/HYD. Since I will have to anyways move to a new city, I am more and more inclined towards moving abroad - London, Zurich, Amsterdam, Singapore or Tokyo - What are my options to move to one of these cities? - Are there companies who hire engineers from India and sponser work visa? - Is this option worth exploring or should I give up this dream and start interviewing in India? Please suggest, it would really help me set my expectations right and plan for the next 6 month