Manager, Client Support Operations, Clinicals
This role involves managing client support operations for enterprise healthcare and technology solutions within India. You will lead a support team, ensure service standards, manage escalations, and drive operational improvements using data-driven insights. The position requires strong stakeholder management and cross-functional collaboration with Product and Engineering teams. This is a high-impact leadership role focused on maintaining operational excellence and driving team growth.
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Experience
6+ years
Function
Support
Work mode
Onsite, India
Company
Tier 3
What you will work on
This role involves managing client support operations for enterprise healthcare and technology solutions within India. You will lead a support team, ensure service standards, manage escalations, and drive operational improvements using data-driven insights. The position requires strong stakeholder management and cross-functional collaboration with Product and Engineering teams. This is a high-impact leadership role focused on maintaining operational excellence and driving team growth.
TAL's take
Role is well-defined and clear, but is posted via a staffing/recruitment firm rather than the end employer.
The JD provides a very clear scope of responsibilities, leadership expectations, and cross-functional requirements.
Must haves
- 6+ years experience in technical or operational support roles
- 2+ years of people management experience
- Experience handling escalated client issues
- Ability to interpret operational metrics and service data
- Experience working cross-functionally with product and engineering teams
Tools and skills
Nice to have: itil, service management frameworks.
About the company
Jobgether acts as a staffing and recruitment platform rather than a direct hiring product company.