CitiConnect Support Specialist
The CitiConnect Support Specialist at Citi provides advanced production support for front-end cash and trade applications, including API and file-based connectivity. The role involves managing technical queries, resolving production issues, and ensuring compliance with SLAs while maintaining client relationships. Candidates should have a technical background with experience in Windows, Apple environments, and H2H protocols. This role acts as a primary contact for institutional clients and requires strong investigative skills.
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Experience
4-6 years
Function
Support
Work mode
Onsite, India
Company
Tier 1
What you will work on
The CitiConnect Support Specialist at Citi provides advanced production support for front-end cash and trade applications, including API and file-based connectivity. The role involves managing technical queries, resolving production issues, and ensuring compliance with SLAs while maintaining client relationships. Candidates should have a technical background with experience in Windows, Apple environments, and H2H protocols. This role acts as a primary contact for institutional clients and requires strong investigative skills.
TAL's take
Global tier-1 financial institution offering a stable, well-defined support role in the fintech space.
Clear responsibilities focused on production support for specific financial platforms with well-defined technical requirements.
Must haves
- 4-6 years of experience in a customer support role
- Good customer service, communication and interpersonal skills
- Proficient in Microsoft Office
- Knowledge on Window’s, Operating Systems and Apple’s environment
- Good understanding of basic Host to Host Protocols and Encryption types
- Proven investigative and analytical skills
Tools and skills
About the company
Global financial institution and established tier-1 brand.