Manager - Customer Experience
FedEx is hiring a Manager for Customer Experience in Gurugram to lead and develop high-performing voice-based support teams. The role involves managing performance against key metrics like CSAT, QA, and AHT while overseeing daily operations and escalations. The successful candidate will drive a customer-centric culture, collaborate cross-functionally, and ensure operational excellence. The position offers career growth opportunities within a globally recognized logistics organization.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 1
What you will work on
FedEx is hiring a Manager for Customer Experience in Gurugram to lead and develop high-performing voice-based support teams. The role involves managing performance against key metrics like CSAT, QA, and AHT while overseeing daily operations and escalations. The successful candidate will drive a customer-centric culture, collaborate cross-functionally, and ensure operational excellence. The position offers career growth opportunities within a globally recognized logistics organization.
TAL's take
High-tier global company with clear management scope in a customer experience function.
Clear expectations regarding team management, KPI monitoring, and operational oversight.
Salaries at FedEx
25.3 LPA average
Based on 32 Grapevine salary entries for FedEx.
Other roles
0 - 2 years | T2
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Engineering
2 - 4 years | T2
11 LPA average
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Other roles
2 - 4 years | T2
12 LPA average
Range: 12 - 12 LPA
Human Resources
4 - 6 years | T2
6 LPA average
Range: 6 - 6 LPA
Must haves
- Leadership experience managing voice-based customer support teams
- Experience supporting US customers or global processes
- Proven track record managing team performance metrics like CSAT, QA, AHT
- Experience in hiring, onboarding, and developing teams
- Strong problem-solving skills and experience handling escalations
About the company
Global logistics leader, Fortune 500 company.
Posts mentioning FedEx
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