PRODUCTION SPECIALIST L2
This role at Wipro involves providing technical support and resolving client issues within defined SLAs using Geographic Information Systems (Maps). The specialist will diagnose client queries, manage transactions, and maintain logs through designated tracking software. The position requires strong troubleshooting skills and a commitment to operational excellence. Candidates will stay updated on product features through continuous training.
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Experience
3-5 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
This role at Wipro involves providing technical support and resolving client issues within defined SLAs using Geographic Information Systems (Maps). The specialist will diagnose client queries, manage transactions, and maintain logs through designated tracking software. The position requires strong troubleshooting skills and a commitment to operational excellence. Candidates will stay updated on product features through continuous training.
TAL's take
Stable tier-2 employer offering a standard support-based technical role with defined metrics.
Clear focus on technical support, troubleshooting, and GIS map-related process resolution.
Salaries at Wipro
12.6 LPA average
Based on 1,587 Grapevine salary entries for Wipro.
Information Technology
0 - 2 years | A3
3 LPA average
Range: 3 - 3 LPA
Other
0 - 2 years | A3
2 LPA average
Range: 2 - 2 LPA
Accounting
0 - 2 years | A3
5 LPA average
Range: 5 - 5 LPA
Operations
0 - 2 years | A3
4 LPA average
Range: 2 - 10 LPA
Must haves
- 3-5 years of experience
- Experience with Geographic Information Systems (Maps)
- Ability to resolve client issues and meet process SLAs
- Technical support and troubleshooting skills
- Documentation of client queries and resolutions
Tools and skills
About the company
Wipro is a major global IT services and consulting firm.
Posts mentioning Wipro
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