Senior Technical Support Engineer- Focused Services
Palo Alto Networks is seeking a Senior Technical Support Engineer to provide expert-level assistance in their cybersecurity division. The role involves managing complex post-sales support cases, performing root cause analysis, and engaging in proactive customer success activities like QBRs. Candidates must have deep expertise in networking, routing protocols, and VPN troubleshooting. This position is located in Bengaluru and requires an onsite presence.
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Experience
5+ years
Function
Support
Work mode
Onsite, India
Company
Tier 1
What you will work on
Palo Alto Networks is seeking a Senior Technical Support Engineer to provide expert-level assistance in their cybersecurity division. The role involves managing complex post-sales support cases, performing root cause analysis, and engaging in proactive customer success activities like QBRs. Candidates must have deep expertise in networking, routing protocols, and VPN troubleshooting. This position is located in Bengaluru and requires an onsite presence.
TAL's take
High-caliber global cybersecurity company with clearly defined technical responsibilities and high impact scope.
The JD is highly specific regarding technical requirements, responsibilities, and team interactions for a support engineering role.
Salaries at Palo Alto Networks
31.2 LPA average
Based on 34 Grapevine salary entries for Palo Alto Networks.
Engineering
0 - 2 years | L1
20 LPA average
Range: 17 - 23 LPA
Other roles
0 - 2 years | L1
12 LPA average
Range: 4 - 20 LPA
Other
2 - 4 years | 2
10 LPA average
Range: 10 - 10 LPA
Engineering
2 - 4 years | 2
15 LPA average
Range: 15 - 16 LPA
Must haves
- Minimum of 5 years of network security experience.
- BS in computer science, IT, or related fields.
- Expertise in TCP/IP, LAN/WAN, and routing protocols (BGP, OSPF, EIGRP).
- Extensive experience with Remote Access VPN (IPSEC, PKI, SSL).
- In-depth knowledge of network operations and authentication protocols.
- Proficiency with Wireshark and GNS3.
Tools and skills
Nice to have: aws, azure, vmware, openstack, windows, mac os, linux, python, shell scripting, cisco, checkpoint.
About the company
Global leader in cybersecurity and a well-recognized major tech firm.
Posts mentioning Palo Alto Networks
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