Application Support Engineer
Lepton Software is seeking an Application Support Engineer to provide technical support for GIS-based applications at customer premises. The role involves troubleshooting issues, managing incident and release processes, and ensuring adherence to SLAs. Candidates must possess strong SQL, OS/server, and GIS application knowledge. This position requires 24/7 rotational shift availability and direct coordination with stakeholders.
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Experience
4-7 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Lepton Software is seeking an Application Support Engineer to provide technical support for GIS-based applications at customer premises. The role involves troubleshooting issues, managing incident and release processes, and ensuring adherence to SLAs. Candidates must possess strong SQL, OS/server, and GIS application knowledge. This position requires 24/7 rotational shift availability and direct coordination with stakeholders.
TAL's take
Solid mid-level role in a niche software domain, though requires 24/7 rotational shifts.
The JD clearly defines the support responsibilities, technical stack, and operational requirements.
Must haves
- 4-7 years of experience
- Technical knowledge of GIS application
- Server/OS related knowledge
- Database SQL knowledge
- Ability to work 24/7 rotational shifts
Tools and skills
Nice to have: itil.
About the company
Established provider of location analytics and GIS solutions.