Specialist, Chatbot and Digital Adoption
The Specialist, Chatbot and Digital Adoption at NTU Singapore will manage and optimize digital tools to improve organizational workflows and user experience. Responsibilities include executing chatbot strategies, project management of automation initiatives, and facilitating training for employees. The ideal candidate has experience with DAPs, CRM tools, and data visualization for performance monitoring. This is a collaborative role focused on technology implementation and user engagement within a large academic setting.
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Experience
3+ years
Function
Operations
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
The Specialist, Chatbot and Digital Adoption at NTU Singapore will manage and optimize digital tools to improve organizational workflows and user experience. Responsibilities include executing chatbot strategies, project management of automation initiatives, and facilitating training for employees. The ideal candidate has experience with DAPs, CRM tools, and data visualization for performance monitoring. This is a collaborative role focused on technology implementation and user engagement within a large academic setting.
TAL's take
Stable institutional role with clear operational scope, though limited in tech-industry impact.
Role responsibilities are well-defined and aligned with the title, though the tech stack is described broadly.
Must haves
- Degree in computer science, IT, business administration, or related field
- At least 3 years experience in project management or digital adoption roles
- Familiarity with chatbot technologies and digital adoption platforms
- Experience with CRM systems
- Strong analytical skills with data visualization experience
- Proven ability to manage change programs and train employees
Tools and skills
About the company
Academic institution with large-scale internal digital operations.