Technical Support Consultant
Technical Support Consultant at Highradius, a B2B SaaS company, responsible for debugging and resolving client-reported functional and technical issues. The core responsibilities include analyzing system logs, using MS-SQL to identify configuration issues, and collaborating with product and engineering teams. Candidates must have 4+ years of experience with Java and MS-SQL. This role involves documentation, providing user training, and implementing preventive measures.
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Experience
4+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Technical Support Consultant at Highradius, a B2B SaaS company, responsible for debugging and resolving client-reported functional and technical issues. The core responsibilities include analyzing system logs, using MS-SQL to identify configuration issues, and collaborating with product and engineering teams. Candidates must have 4+ years of experience with Java and MS-SQL. This role involves documentation, providing user training, and implementing preventive measures.
TAL's take
Solid role at an established B2B SaaS company with clear ownership and well-defined responsibilities.
The JD clearly outlines the responsibilities, required stack, and team context for a technical support role.
Salaries at Highradius
17.7 LPA average
Based on 55 Grapevine salary entries for Highradius.
Product Management
0 - 2 years | Associate
13 LPA average
Range: 13 - 13 LPA
Engineering
0 - 2 years | Associate
4 LPA average
Range: 2 - 7 LPA
Consulting
0 - 2 years | Associate
6 LPA average
Range: 6 - 6 LPA
Other roles
0 - 2 years | Associate
5 LPA average
Range: 4 - 7 LPA
Must haves
- 4+ years experience in technical support
- Strong knowledge of MS-SQL for query writing
- Proficiency in Java
- Ability to analyze system logs and error messages
- Experience debugging and troubleshooting issues
- Strong problem-solving and communication skills
Tools and skills
Nice to have: jira, agile methodology.
About the company
Highradius is a well-established global B2B SaaS company in the fintech space.
Posts mentioning Highradius
High Radius vs American Airlines
Hi Everyone, I want to know how bad culture is in High Radius . I am 3.5yrs exp and I have offers from both . AA is giving 18 as CTC and HR - 22 AA might go to 20 once countered . Where should I join .
Anyone Technical consultant from Highradius???
Anyone Technical consultant from Highradius??? Please ping me have few doubts or else do comment
How is Highradius (Hyd) as a company/ culture to work at?
How's their culture? They seem to have a full time WFO policy. Any insights, reviews?