ISSRRN000387 - Application Tech Support Practitioner
Accenture is seeking an experienced Application Tech Support Practitioner in Gurugram to ensure production system availability and SLA compliance. The core responsibilities include driving incident resolution, facilitating service restoration, and establishing disaster recovery procedures. Candidates need 8 years of experience and foundational knowledge in service desk operations. The role emphasizes collaboration and communication to maintain operational excellence.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
8+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Accenture is seeking an experienced Application Tech Support Practitioner in Gurugram to ensure production system availability and SLA compliance. The core responsibilities include driving incident resolution, facilitating service restoration, and establishing disaster recovery procedures. Candidates need 8 years of experience and foundational knowledge in service desk operations. The role emphasizes collaboration and communication to maintain operational excellence.
TAL's take
A stable role at a major global services firm, though the JD is somewhat generic regarding specific technical stacks.
The role provides clear objectives for incident management and SLA compliance but lacks specific technical stack details.
Salaries at Accenture
12.7 LPA average
Based on 5,661 Grapevine salary entries for Accenture.
Information Technology
0 - 2 years | L12
3 LPA average
Range: 2 - 8 LPA
Human Resources
0 - 2 years | L12
5 LPA average
Range: 4 - 8 LPA
Accounting
0 - 2 years | L12
6 LPA average
Range: 5 - 8 LPA
Operations
0 - 2 years | L12
3 LPA average
Range: 2 - 5 LPA
Must haves
- 8 years of relevant experience
- Beginner proficiency in Service Desk Management
- Beginner proficiency in Service Desk Voice Support
- Bachelor's Degree
Tools and skills
Nice to have: customer service, problem solving, communication skills, technical support, time management.
About the company
Accenture is a massive global professional services firm, placing it in tier 2 for engineering and support roles.
Posts mentioning Accenture
Accenture Salesforce Dev Interview
Hi Guys , Did anyone recently interview for Application Developer ( for Salesforce Developer role ) at Accenture? If yes , please share your interview experience and the questions asked . I have “skills interview “ scheduled for next week . Thanks in advance:)
Accenture GN OM/OD team
Is there anyone here from the Accenture OM/OD team? I have an offer and would appreciate some insights. Thanks
Accenture offer letter
I got the offer letter from accenture today just 1 day after the final interview discussion. I did not had any HR round related to compensation. The compensation is too less than what they had told in the first call. What should I do now?