Whatsapp Technical Operations Lead
Smartping is seeking a Technical Operations Lead to spearhead their CPaaS operations with a focus on WhatsApp Business solutions. The role involves managing and mentoring a team of technical operations engineers while overseeing platform performance and uptime. Candidates are expected to have deep expertise in the WhatsApp Business API ecosystem and technical infrastructure like APIs, SMPP, and cloud platforms. This is an on-site leadership position based in Mohali requiring significant domain experience.
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Experience
10+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
Smartping is seeking a Technical Operations Lead to spearhead their CPaaS operations with a focus on WhatsApp Business solutions. The role involves managing and mentoring a team of technical operations engineers while overseeing platform performance and uptime. Candidates are expected to have deep expertise in the WhatsApp Business API ecosystem and technical infrastructure like APIs, SMPP, and cloud platforms. This is an on-site leadership position based in Mohali requiring significant domain experience.
TAL's take
Clear senior-level technical operations role within a specific niche industry, though the company brand is less established.
Crisp JD with well-defined responsibilities, specific industry domain, and clear technical stack requirements.
Must haves
- 10+ years in technical operations within Telecom or CPaaS industry
- Proven track record of managing and leading technical teams
- Deep understanding of WhatsApp Business API ecosystem and chat automation
- Solid grasp of REST APIs, webhooks, and SMPP
- Experience with SQL/NoSQL databases and cloud infrastructure (AWS/Azure)
Tools and skills
About the company
Unfamiliar company, default mid-tier assigned.
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