Genesys Cloud Developer
Servion Global Solutions is seeking a Senior Genesys Cloud CX Developer to manage enterprise contact center architectures. The role involves designing omnichannel interactions, leading API integrations, and deploying AI-driven features like conversational bots. Candidates must possess deep expertise in Genesys Cloud, REST APIs, and automated deployment methodologies. This is a technical leadership position requiring architecture skills, mentorship, and platform reliability management.
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Experience
4+ years
Function
Engineering
Work mode
Remote, India
Company
Tier 2
What you will work on
Servion Global Solutions is seeking a Senior Genesys Cloud CX Developer to manage enterprise contact center architectures. The role involves designing omnichannel interactions, leading API integrations, and deploying AI-driven features like conversational bots. Candidates must possess deep expertise in Genesys Cloud, REST APIs, and automated deployment methodologies. This is a technical leadership position requiring architecture skills, mentorship, and platform reliability management.
TAL's take
Solid mid-tier role with well-defined technical responsibilities in a specialized domain, though company brand is not elite.
Very clear and focused JD with specific technical requirements and responsibilities aligned to the Genesys Cloud ecosystem.
Must haves
- 5+ years direct experience with Genesys Cloud CX platform
- Advanced proficiency with RESTful APIs and JSON
- Experience with Genesys Cloud Developer Tools and SDKs
- Track record with Workforce Engagement Management tools
- Hands-on experience with routing logic and platform architecture
Tools and skills
About the company
Established niche services and product provider, lacking status as a top-tier global or major Indian startup.