Technical Support Executive
WorkSent is a support partner for global service providers seeking a Technical Support Executive in Kochi. The role involves answering inbound IT helpdesk calls, managing support tickets via chat/email, and providing remote technical troubleshooting. Candidates are expected to be proficient with Windows/MacOS and Microsoft Office 365 tools. This is a rotational shift-based role requiring strong communication skills.
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Experience
1-2 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
WorkSent is a support partner for global service providers seeking a Technical Support Executive in Kochi. The role involves answering inbound IT helpdesk calls, managing support tickets via chat/email, and providing remote technical troubleshooting. Candidates are expected to be proficient with Windows/MacOS and Microsoft Office 365 tools. This is a rotational shift-based role requiring strong communication skills.
TAL's take
Represents a standard entry-level technical support role within a mid-market service provider.
The JD clearly defines the scope of support responsibilities, required systems knowledge, and shift requirements.
Must haves
- Excellent communication skills.
- Willing to work in rotational shift.
- Experience as Desktop Support Engineer or Technical Support Specialist.
- Knowledge of Windows and MacOS systems.
- Proficient in Microsoft Office 365 and related tools.
Tools and skills
Nice to have: active directory, windows servers, dns, dhcp, rdp, av, vm, mdm, backup, vlan, vpn, servers, firewall, router, switch, printer.
About the company
Established support provider company; unfamiliar to global tier-1 list, defaulting to tier-2.