Inbound Sales Representative Associate-Voice
Accenture is seeking an Inbound Sales Representative Associate to join their Customer Support vertical. The role involves managing and resolving customer and employee queries via phone, email, and chat within a contact center environment. Candidates are expected to handle escalations and maintain service quality standards for US-based clients. This is an individual contributor role requiring night shift availability and strong analytical skills.
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Experience
1-3 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Accenture is seeking an Inbound Sales Representative Associate to join their Customer Support vertical. The role involves managing and resolving customer and employee queries via phone, email, and chat within a contact center environment. Candidates are expected to handle escalations and maintain service quality standards for US-based clients. This is an individual contributor role requiring night shift availability and strong analytical skills.
TAL's take
Global firm but a entry-level, high-volume support operations role with routine scope.
The role clearly defines the support scope and channel mix (voice/email/chat) for the contact center.
Salaries at Accenture
12.7 LPA average
Based on 5,655 Grapevine salary entries for Accenture.
Information Technology
0 - 2 years | L12
3 LPA average
Range: 2 - 8 LPA
Human Resources
0 - 2 years | L12
5 LPA average
Range: 4 - 8 LPA
Accounting
0 - 2 years | L12
6 LPA average
Range: 5 - 8 LPA
Operations
0 - 2 years | L12
3 LPA average
Range: 2 - 5 LPA
Must haves
- 1-3 years of experience
- Ability to work night shifts
- Strong communication skills
- Problem-solving and critical thinking abilities
- Detail orientation
Tools and skills
About the company
Accenture is a large global professional services firm, but this specific support role is considered a standard operational service position.
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