Customer Support Specialist
Positiwise Infotech is hiring a Customer Support Specialist for their Ahmedabad office in the IT services domain. The role involves managing large volumes of chats and tickets while identifying customer needs and generating sales leads. Candidates must have at least 2 years of support experience, strong English communication skills, and familiarity with ticketing systems. The role requires the ability to multitask and work in rotational shifts.
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Experience
2+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Positiwise Infotech is hiring a Customer Support Specialist for their Ahmedabad office in the IT services domain. The role involves managing large volumes of chats and tickets while identifying customer needs and generating sales leads. Candidates must have at least 2 years of support experience, strong English communication skills, and familiarity with ticketing systems. The role requires the ability to multitask and work in rotational shifts.
TAL's take
The role is a standard customer support position with clear requirements but generic scope at a tier-2 service-oriented firm.
The JD clearly outlines the responsibilities, required experience, and soft skills necessary for the customer support role.
Must haves
- 2+ years of customer support experience
- Strong typing skills
- Active listening skills
- Fluency in English
- Familiarity with Ticketing/Chat systems
- Bachelor degree
Tools and skills
Nice to have: chat and ticketing system, additional languages.
About the company
Positiwise is a mid-sized IT services and software development firm, categorized as tier 2 due to its established operations.