Customer Support Manager - HRIS
Rippling is hiring a Customer Support Manager to lead a high-performing team in the B2B SaaS space. You will oversee team development, drive process improvements, and manage KPIs while ensuring high-quality support delivery. The role requires substantial experience in people management, coaching early-career cohorts, and working US time zones. You will report to the Senior Manager of Customer Support and collaborate cross-functionally.
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Experience
6-9 years
Function
Support
Work mode
Hybrid, India
Company
Tier 1
What you will work on
Rippling is hiring a Customer Support Manager to lead a high-performing team in the B2B SaaS space. You will oversee team development, drive process improvements, and manage KPIs while ensuring high-quality support delivery. The role requires substantial experience in people management, coaching early-career cohorts, and working US time zones. You will report to the Senior Manager of Customer Support and collaborate cross-functionally.
TAL's take
Tier-1 company with a clearly defined management role in customer support operations.
The JD is very clear regarding responsibilities, reporting structure, and specific experience requirements like night shift work.
Salaries at Rippling
52.7 LPA average
Based on 39 Grapevine salary entries for Rippling.
Program & Project Management
0 - 2 years | L3
10 LPA average
Range: 10 - 10 LPA
Other roles
0 - 2 years | L3
36 LPA average
Range: 10 - 50 LPA
Engineering
2 - 4 years | L6
45 LPA average
Range: 40 - 50 LPA
Other roles
2 - 4 years | L6
43 LPA average
Range: 9 - 75 LPA
Must haves
- 6-9 years of experience in customer support
- 3-5 years of people management experience
- Experience managing early-career cohorts
- Prior night shift experience
- Flexibility to work in US time zones
Tools and skills
Nice to have: hr systems, it systems.
About the company
Rippling is a well-recognized, high-valuation unicorn with a strong engineering and product brand.
Posts mentioning Rippling
DM for referrals
https://www.business-standard.com/technology/tech-news/us-based-hr-tech-company-rippling-to-expand-in-india-ceo-parker-conrad-124021401482_1.html See careers site https://www.rippling.com/careers
Need referral for SDE 1 at Rippling
Hi all, I am currently working as a Embedded Software Engineer at Texas Instruments(YoE: 1 year) and I want to work as a SDE. I saw a opening for SDE 1 at Rippling (link: https://ats.rippling.com/rippling/jobs/4c3bce21-1608-4520-9d41-a8d45bd8f4ab?jobSite=LinkedIn) If anyone is willing to refer me, please let me know in the comments or in DM. I will share my details and resume with you. Thank you
Work culture at Rippling
Have heard very negative feedback from ex employees in my circle. They just seem to be hiring and firing frequently.