Customer Service Specialist (Evening/Night Shift)
StockX is hiring a Customer Service Specialist to manage complex inquiries and escalations for their global marketplace. The role involves resolving user issues across multiple channels while focusing on retention and revenue growth. Candidates must have experience in contact centers and a strong sales-oriented mindset for customer engagement. The position contributes to operational improvements and protects the marketplace from fraudulent activity.
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Experience
2-3 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
StockX is hiring a Customer Service Specialist to manage complex inquiries and escalations for their global marketplace. The role involves resolving user issues across multiple channels while focusing on retention and revenue growth. Candidates must have experience in contact centers and a strong sales-oriented mindset for customer engagement. The position contributes to operational improvements and protects the marketplace from fraudulent activity.
TAL's take
Solid tier-2 company with a clearly defined customer service role, though it lacks significant technical complexity.
The JD is crisp and provides a very clear breakdown of expectations, responsibilities, and the required experience profile.
Salaries at StockX
58.0 LPA average
Based on 3 Grapevine salary entries for StockX.
Engineering
4 - 6 years
32 LPA average
Range: 32 - 32 LPA
Other roles
12 - 14 years
56 LPA average
Range: 56 - 56 LPA
Other roles
14 - 16 years
86 LPA average
Range: 86 - 86 LPA
Must haves
- 2-3 years of experience in Customer Service, Sales Support, or E-commerce
- 1-2 years in a Contact Center environment
- Experience with multichannel interactions including phone, chat, email, and SMS
- Proven ability to drive customer retention, satisfaction, and repeat engagement
- Strong communication, empathy, and active listening skills
About the company
StockX is an established global marketplace and technology company, though it is not a top-tier FAANG-level engineering brand.
Posts mentioning StockX
Spotify Stock Surges After Record Profit and Strong Guidance
- Spotify Technology reported record profit, gross margin, and free cash flow in Q2, driven by its recent efficiency strategy. - Despite monthly active user metrics falling short, the stock surged over 10% in premarket trading. - The company announced price hikes for its premium US subscription plans and committed to multiple rounds of layoffs to boost growth and improve margins. - Spotify's operating income and net income significantly exceeded expectations, with strong guidance for Q3. - Wall Street analysts credited the company's gross margin beat and better-than-expected guidance as key catalysts for the positive stock reaction. Source: Yahoo Finance
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