Senior Executive - Value Servicing, Nodal Desk
SBI Card is hiring a Senior Executive for their Value Servicing Nodal Desk within the fintech domain. The role focuses on resolving complex customer complaints and escalations via email and phone. Candidates must be proficient in MS Office and experienced in complaints management. The position involves coordinating across departments to ensure resolution while maintaining strict quality and productivity targets.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
SBI Card is hiring a Senior Executive for their Value Servicing Nodal Desk within the fintech domain. The role focuses on resolving complex customer complaints and escalations via email and phone. Candidates must be proficient in MS Office and experienced in complaints management. The position involves coordinating across departments to ensure resolution while maintaining strict quality and productivity targets.
TAL's take
Established brand in the finance sector, though the role is a standard customer support function with limited technical growth scope.
The JD clearly defines the role responsibilities, success metrics, and required skills for a customer support escalation desk.
Must haves
- Experience in complaints handling
- Expertise in MS Office suite
- Ability to achieve daily productivity and quality targets
- Strong verbal and written communication skills
- Graduate degree in any discipline
Tools and skills
About the company
Established major Indian credit card issuer, but lacks the aggressive engineering-first brand of top-tier global or unicorn firms.
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