Manager Crew Training Hospitality
This role involves leading the Centre of Hospitality strategy at Emirates, overseeing the Emirates Book of Hospitality, and driving performance improvements through data-driven KPIs. The manager will collaborate cross-functionally to refine hospitality processes and deliver innovation across the Cabin Crew Training organization. The position requires a seasoned professional with over a decade of experience in in-flight services or administration. It offers a strategic leadership opportunity focused on maintaining global hospitality excellence.
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Experience
10+ years
Function
Operations
Work mode
Onsite, UAE
Company
Tier 2
What you will work on
This role involves leading the Centre of Hospitality strategy at Emirates, overseeing the Emirates Book of Hospitality, and driving performance improvements through data-driven KPIs. The manager will collaborate cross-functionally to refine hospitality processes and deliver innovation across the Cabin Crew Training organization. The position requires a seasoned professional with over a decade of experience in in-flight services or administration. It offers a strategic leadership opportunity focused on maintaining global hospitality excellence.
TAL's take
High-impact managerial role within a major international brand, though in-flight hospitality focus rather than core software/tech engineering.
Very well-defined responsibilities, scope, and strategic objectives for a hospitality training leadership role.
Must haves
- Completed Degree or Honors (12+3 equivalent)
- 10+ years of experience in In-flight services or business administration
- Experience in project management in service industry or airline
- Proven experience leading and managing teams
- Ability to facilitate change and transformation initiatives
- Ability to build trusted relationships with executives
About the company
Global airline with significant operational scale, though not a pure tech-native company.
Posts mentioning Emirates
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