Analyst - Customer Service
Alight Solutions is hiring a Customer Service Analyst to join their global service center. The role involves managing high-quality voice interactions, adhering to complex client plans, and ensuring all service level agreements and satisfaction targets are met. Candidates must possess 4-6 years of international voice support experience and have strong communication skills. The position is based in Gurugram and requires the ability to work evening or night shifts.
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Experience
4-6 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Alight Solutions is hiring a Customer Service Analyst to join their global service center. The role involves managing high-quality voice interactions, adhering to complex client plans, and ensuring all service level agreements and satisfaction targets are met. Candidates must possess 4-6 years of international voice support experience and have strong communication skills. The position is based in Gurugram and requires the ability to work evening or night shifts.
TAL's take
Solid mid-level support role at a large, established global organization, though the scope is traditional customer service rather than technical/engineering.
The JD clearly defines the customer service responsibilities, metrics, and requirements for the voice-based support function.
Must haves
- Graduate in BA, B.Com, or BCA with >=55% aggregate marks
- 4-6 years of experience in international customer service voice support
- Excellent verbal and written communication skills
- Basic computer operating skills and MS Office proficiency
- Ability to work evening or night shifts
Tools and skills
About the company
Alight is a established global human capital and business solutions company but lacks the specific engineering brand status of Tier 1 tech companies.
Posts mentioning Alight Solutions
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