Customer Service Specialist
SHOPLINE is a leading smart commerce platform seeking a Customer Service Specialist to join their team in Singapore. The role involves managing merchant inquiries across multiple channels, resolving platform issues, and collaborating with cross-functional teams to improve merchant satisfaction. Candidates should possess at least one year of customer service experience and strong communication skills. The position focuses on maintaining merchant health KPIs and driving retention through proactive support.
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Experience
1+ years
Function
Support
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
SHOPLINE is a leading smart commerce platform seeking a Customer Service Specialist to join their team in Singapore. The role involves managing merchant inquiries across multiple channels, resolving platform issues, and collaborating with cross-functional teams to improve merchant satisfaction. Candidates should possess at least one year of customer service experience and strong communication skills. The position focuses on maintaining merchant health KPIs and driving retention through proactive support.
TAL's take
Solid mid-stage startup role with clearly defined responsibilities in the ecommerce support domain.
Well-defined responsibilities for a customer support role within an ecommerce platform context.
Must haves
- At least 1 year customer service experience
- Good command of spoken and written English
- Understanding of e-commerce best practices
- Excellent verbal and written communication skills
- Attention to detail
About the company
Established mid-stage commerce platform operating across Asia.