Customer Success Manager
GoKwik is a growth operating system for D2C and eCommerce brands. The Customer Success Manager will own checkout performance, drive product adoption, and optimize payment funnels for assigned merchants. Candidates must have experience in B2B SaaS or payments and strong analytical skills using tools like Excel and Metabase. This role involves significant cross-functional collaboration with product and engineering teams to influence roadmaps.
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Experience
Experience not specified
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
GoKwik is a growth operating system for D2C and eCommerce brands. The Customer Success Manager will own checkout performance, drive product adoption, and optimize payment funnels for assigned merchants. Candidates must have experience in B2B SaaS or payments and strong analytical skills using tools like Excel and Metabase. This role involves significant cross-functional collaboration with product and engineering teams to influence roadmaps.
TAL's take
Solid mid-stage company in a relevant domain with a well-defined role focused on checkout performance.
The JD clearly defines the role responsibilities centered on checkout funnel optimization, performance tracking, and cross-functional collaboration.
Salaries at GoKwik
29.8 LPA average
Based on 29 Grapevine salary entries for GoKwik.
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Must haves
- Experience in B2B SaaS, FinTech, Payments, or eCommerce
- Strong understanding of checkout flows and conversion funnels
- Proven experience in driving product adoption and growth
- Strong analytical skills with Excel and Metabase
Tools and skills
About the company
Established mid-stage startup in the D2C and payments enablement space.
Posts mentioning GoKwik
Culture at GoKwik
Any folks here working at GoKwik? Can you shed some light on the work culture at GoKwik and how things are generally?
Data Privacy and Gokwik
I don't know how many of you know this company- Gokwik. They sit on the majority of checkouts on Indian D2C websites. I placed an order on Boat and gave them my number and address. And voila, it is present across all other D2C using the same checkout. And yesterday, I just browsed a company called Saada and someone from their team called me and emailed me. I never signed up for sharing my details, or at least didn't see any opt-out option. This is in the face of Data privacy and they have been funded for this Business model.
How is the product culture at Gokwik?