Field Support Engineer
AVASO Technology Solutions is hiring a Desktop Support Engineer in Bengaluru to provide technical support for a global IT solutions provider. The role involves troubleshooting hardware and software issues, managing IT assets, and resolving tickets in an enterprise environment. Candidates must have experience with Windows, Active Directory, and ticketing systems while working US shift hours. This position requires strong analytical and communication skills to ensure operational excellence.
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Experience
1-2 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
AVASO Technology Solutions is hiring a Desktop Support Engineer in Bengaluru to provide technical support for a global IT solutions provider. The role involves troubleshooting hardware and software issues, managing IT assets, and resolving tickets in an enterprise environment. Candidates must have experience with Windows, Active Directory, and ticketing systems while working US shift hours. This position requires strong analytical and communication skills to ensure operational excellence.
TAL's take
Standard tier-2 IT support role with defined technical requirements and shift work expectations.
Highly specific technical requirements and daily responsibilities defined for a desktop support function.
Must haves
- Bachelor’s degree in Computer Science or related field
- CompTIA A+ or Microsoft Certified Professional (MCP)
- Minimum 18 months of IT experience
- Proficiency in Windows 7-11 and Active Directory
- Experience with ServiceNow ticketing system
Tools and skills
About the company
Global IT managed services provider, established but lacks tier-1 engineering brand recognition.
Posts mentioning AVASO Technology Solutions
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Need geniune advice on choosing company for switch.
I'm a Senior Data Scientist with around 5.5 YOE . I am planning on for a switch as there is absolutely NO learning in current organisation. (Projects are not there , Even the POCs that we had picked on our own are not being priorized. Manager is also not from DS Background.) So I am very concerned about the fact that if i stay in this org for a long time , I would be totally outdated. I joined this org in Dec 2024. I've got two offers 1. Scaler : Lead Data Scientist and Instructor. Compensation wise its 25% raise over my current fixed numbers. Pros : Brand , Chilled Envt ( atleast from what I can get from Glassdoor reviews) Cons : They are saying some bandwidth would have to dedicated to teaching ( let say one or two batches with each batch having 12 classes/month) and rest you can devote time for other projects in Company or Enterprise projects ( other startups coming up and asking Scaler for solutions ) 2. Aviso AI : Staff Data Scientist Pros : Remote. ,GENAI based work ( Atleast from what they are claiming ) Cons: Dont know about the company + Ambitionbox reviews are very bad. I am very scared. How to choose between these two ?